We’re here to help! At MikeFelix.com, we are committed to ensuring a positive experience for our customers. Whether you have questions about our services, need technical assistance, or require help with a purchase, our support team is ready to assist you.
How to Reach Us
Email Support:
For any inquiries, please reach out to us at [email protected]. We aim to respond within 24-48 hours. For faster assistance, please provide as much detail as possible, including your name, order number (if applicable), and a brief description of the issue.
Business Hours:
Our team is available during the following hours:
•Monday to Friday: 9:00 AM – 6:00 PM (ET)
•Saturday & Sunday: Closed
If you reach out outside of business hours, we’ll get back to you as soon as possible on the next business day.
Frequently Asked Questions
1. Where can I access my purchased digital products?
Upon completing your purchase, you will receive an email with a link to download or access your digital product. If you haven’t received this email, please check your spam/junk folder, or contact us for assistance.
2. How do I request a refund?
For details on eligibility and how to request a refund, please visit our Refund and Fulfillment Policy. We strive to ensure customer satisfaction and handle refund requests promptly.
3. How do I reset my account password?
To reset your password, click the “Forgot Password” link on the login page and follow the instructions. If you encounter issues, reach out to us, and we’ll help you reset your password securely.
4. I’m experiencing a technical issue with a product. What should I do?
Please email us with a description of the issue, including any error messages or screenshots that may help us diagnose the problem. Our support team will work to resolve the issue as quickly as possible.
We appreciate your business and are here to support your growth. Thank you for choosing MikeFelix.com.