At MikeFelix.com, we believe in transparent communication and customer satisfaction. Our policies ensure clarity in our services and build trust with our valued clients. Please review our policies below, which apply to any purchases or enrollments made on this site.
Fulfillment Policy
Upon purchase of any service or digital resource, clients will receive a detailed onboarding package outlining steps and a fulfillment timeline. If applicable, access to digital content, tools, or resources will be delivered electronically within 24-48 hours. We do not provide physical goods; therefore, shipping or delivery policies are not applicable.
Refund Policy
1. Digital Resources and Tools
Products such as eBooks, guides, templates, and other digital resources are non-refundable once accessed or downloaded. If there is a technical issue with the product or delivery, please contact us within 7 days of purchase, and we will work to resolve the issue promptly.
2. Courses and Programs
Refunds for courses or programs are available within the first 14 days if less than 25% of the course content has been accessed. If you are unsatisfied within this period, please reach out, and we will process your refund as per the eligibility terms.
Return Policy and Process
Since our offerings are digital, we do not accept returns. For technical issues with a product, contact us at [email protected] within 7 days of purchase, and we will work to resolve the issue.
Cancellation Policy
We offer subscription-based services for some courses and programs. You may cancel your subscription at any time, and your access will end at the conclusion of your billing period. Please note that any payments made prior to cancellation are non-refundable.
Note
If you are uncertain about any aspect of our fulfillment policies, or if you need further clarification, please contact our support team at [email protected]. We are committed to ensuring a positive experience and respond to inquiries within 48 hours.
Communicating with Us
For any questions, updates to policies, or further support, feel free to contact us. Clear and fair policies are essential for a trustworthy client relationship and help protect both parties in any dispute.
This policy now includes details about refunds, cancellations, returns, and fulfillment, tailored to digital services. Let me know if this aligns with your needs!
